Terms & Conditions
Alarm Systems & Keys: It is not necessary to be at home while we are cleaning. If you have an alarm, make sure we have the key code so we can disarm the alarm when we arrive, and set it again when we leave. We will need to know where you keep your house key. If you leave your home unlocked, we are not responsible for anything that occurs before or after our visit.
Rescheduling: Stuff is going to happen. At one point or another- for whatever reason, one of us is going to need to reschedule our cleaning. Communication is key. Call, text, or email as soon as you know there is a conflict, and we will do our best to reschedule your cleaning at the next earliest convenience. If you are going on vacation, please give us at least 2 week’s notice to not affect our employee’s hours. For cancellations not related to sickness, we must be notified 48 hours prior to the appointment to avoid the cancellation fee.
Scheduled appointments can only be cancelled or rescheduled up to 48 hours before the day of the appointment. If service can not take place due to lack of access or late cancellations, payment of the service still applies in full, and not later than 48 hours after scheduled appointment.
Sick policy: If you or your children get sick with a contagious illness (i.e. the flu, a cold, pneumonia, chicken pox, etc.) please call and reschedule your cleaning. It is possible that we might transport germs to the next house we clean or become sick ourselves. On our end, we will not send a sick employee to your home to protect you and your family. There will be no cancellation fees if you cancel due to sickness.
Satisfaction: We aim to please. If for any reason, at any time you are not 100% completely satisfied, please call us immediately at 07393280398 and we will do everything in our power to resolve your concerns or your money back.
Payment: We expect payment for the services no later than 24 hours after the clean took place. Any payments after this time will incur a 25% fee for each day payment is late. We will not return for a scheduled clean if there is an outstanding payment and we will cancel all scheduled cleans until payment is made.
Abusive & Threatening Behaviour or Language: We do not tolerate abusive and threatening behaviour or language at any point. May this be during a clean or during communications with our client. We reserve the right to terminate all contact and abandon a service if such conduct takes place. If a clean is abruptly terminated due to such conduct, the full clean service will still be charged but all scheduled cleans will be cancelled. We reserve the right to contact local enforcement agencies to report such behaviour.